The exact choices depend on the products in your cart and the destination. Mack verifies the shared method, cost, inventory, and requested timing before payment.
Columbus-area delivery
Eligible products can be delivered locally. Checkout shows the delivery services shared by every item in the cart and calculates the applicable charge before payment. White Glove service includes placement and setup; removal is available only for a clean, sanitary mattress when the selected service permits it.
Pickup at Sawmill Road
Eligible orders can be picked up at 7370 Sawmill Road. Choose pickup at checkout and select a requested date. Mack confirms when every item is physically ready before you make the trip.
Nationwide shipping
Products marked for nationwide shipping can be sent to eligible addresses in the continental United States. The product page and checkout identify whether shipping is free, flat-rate, or unavailable for the selected item.
Special orders and timing
When a cart contains a special-order item, checkout automatically starts the requested pickup or delivery date at least 16 days out. That is a planning date—not a promise that an unreceived product is ready. Mack confirms the final appointment after the factory order and inventory status are verified.
After you order
Sign in to My Account to see connected purchases and open fulfillment records. As Mack updates the order, the portal can show the method, status, scheduled or estimated date, destination details, and carrier tracking information supplied by CentriPOS.
Call the Sawmill Road team before traveling if you have not received a ready-for-pickup confirmation, or if access, setup, removal, timing, or address details need special coordination.
Explore Mack Mattress Essentials, the Cooling Series, and the Craftsman Series—plus adjustable bases, bedding and accessories, platforms, frames, and foundations.